Privacy Policy
We know privacy policies can feel overwhelming. So we've written ours in plain language—because you deserve to understand exactly how we handle your information when you work with us on financial reporting automation.
1Who We Are
GlowPulseWave operates at ĐT334, Hạ Long, Vân Đồn, Quảng Ninh, Vietnam. We provide financial reporting automation setup services to businesses across Vietnam. When you reach out to us or become a client, we collect certain information—and this policy explains what we do with it.
You can reach our privacy team at contact@glowpulsewave.com or call us at +8438853888 if you have questions about anything here.
2What Information We Collect
Here's what we gather, broken down by how you interact with us:
Information You Give Us Directly
When you contact us or sign up for services, we ask for:
- Your name and business name
- Email address and phone number
- Business address and registration details
- Financial system access credentials (encrypted and stored separately)
- Information about your current reporting processes
Information We Collect Automatically
Our website collects some technical data when you visit:
- IP address and general location
- Browser type and device information
- Pages you visit and time spent on them
- How you found our website
Information from Your Financial Systems
When we set up automation, we access:
- Transaction records and account structures
- Existing reports and templates
- User permissions and workflows
- Historical financial data needed for setup
3How We Use Your Information
We're not in the business of selling data or bombarding you with marketing. Here's what we actually do with your information:
| Purpose | What This Means |
|---|---|
| Service Delivery | Setting up your automation systems, troubleshooting issues, and maintaining your setup |
| Communication | Responding to your questions, sending service updates, and notifying you about system changes |
| Improvement | Analyzing how our systems perform to make them work better for you |
| Legal Compliance | Meeting Vietnamese financial regulations and maintaining required records |
| Security | Protecting your data from unauthorized access and monitoring for suspicious activity |
We don't use your financial data for anything beyond the services you've hired us for. Your transaction records stay yours.
4Who We Share Information With
We keep your data close, but sometimes we need to share it with specific parties:
Service Providers
We work with a few trusted companies that help us deliver services:
- Cloud hosting providers (for secure data storage)
- Email service providers (for communications)
- Payment processors (when you pay for services)
- Security monitoring services (to protect your data)
All these partners sign agreements requiring them to protect your information the same way we do.
Legal Requirements
We'll disclose information if Vietnamese law requires it—such as responding to court orders, tax authorities, or regulatory investigations. We'll notify you when legally permitted.
Business Transfers
If GlowPulseWave is acquired or merges with another company, your information would transfer to the new entity. We'd notify all clients before this happens.
We never sell your data to marketers, data brokers, or third parties. That's not our business model, and it never will be.
5How We Protect Your Information
Financial data deserves serious protection. Here's what we do:
Technical Safeguards
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Multi-factor authentication for all system access
- Regular security audits and penetration testing
- Automated threat detection and response systems
Operational Safeguards
- Limited employee access (only those who need it for your project)
- Background checks for all staff handling client data
- Regular security training for our team
- Secure facilities with controlled physical access
- Incident response plan (tested quarterly)
If Something Goes Wrong
In the unlikely event of a data breach, we'll notify you within 72 hours and explain what happened, what data was affected, and what we're doing about it. We'll also report to Vietnamese authorities as required.
6Your Rights and How to Exercise Them
Your data belongs to you. Under Vietnamese privacy law, you have specific rights:
Access Your Data
Request a copy of all information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Tell us if something's wrong, and we'll update it immediately. This is especially important for billing and contact details.
Delete Your Data
Ask us to remove your information. We'll comply unless we're legally required to keep certain records.
Restrict Processing
Limit how we use your data while you're disputing accuracy or checking legality of our processing.
Data Portability
Take your data to another provider. We'll give you everything in a commonly used format.
Object to Processing
Stop us from using your data for specific purposes. We'll explain any legal reasons we might need to continue.
How to Make a Request
Email contact@glowpulsewave.com with your request. We'll verify your identity (usually by confirming details from your account) and respond within 30 days. There's no fee unless your request is clearly unreasonable or excessive.
7How Long We Keep Your Information
We don't keep data forever. Here's our retention schedule:
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact Information | Until you request deletion or 2 years after last contact | Maintaining business relationships and service records |
| Financial System Access | Duration of service agreement plus 90 days | Providing ongoing support and troubleshooting |
| Project Documentation | 5 years after project completion | Vietnamese business record requirements |
| Payment Records | 7 years | Tax and accounting compliance |
| Website Analytics | 26 months | Understanding site performance and visitor patterns |
| Security Logs | 1 year | Investigating incidents and maintaining system integrity |
When retention periods expire, we securely delete data using industry-standard methods that make recovery impossible.
8International Data Transfers
Your data primarily stays in Vietnam. When we use international service providers (like cloud hosting), we ensure:
- Data centers meet Vietnamese security standards
- Providers comply with internationally recognized privacy frameworks
- Contracts include specific data protection clauses
- Data transfers follow Vietnamese cross-border data transfer regulations
Currently, we use cloud services with data centers in Singapore and Vietnam. Both locations maintain strong data protection standards aligned with Vietnamese requirements.
9Cookies and Tracking
Our website uses cookies—but we keep it simple:
Essential Cookies
These make the website work. They remember if you're logged in and keep your session secure. You can't turn these off without breaking the site.
Analytics Cookies
We use these to understand which pages are helpful and which need work. They're anonymous—we can't identify you personally from this data. You can opt out through your browser settings.
What We Don't Use
No advertising cookies, no social media tracking pixels, no third-party marketing tools. Our website doesn't follow you around the internet.
10Children's Privacy
Our services are designed for businesses, not children under 16. We don't knowingly collect information from minors. If we discover we've accidentally collected such data, we'll delete it immediately.
11Changes to This Policy
We review this policy annually and update it when our practices change or regulations evolve. Material changes get emailed to all active clients at least 30 days before taking effect.
We also post updates on this page with a new "Last Updated" date. Check back occasionally if you're interested in how we're evolving our privacy practices.
12Vietnamese Privacy Law Compliance
This policy complies with:
- Law on Cybersecurity No. 24/2018/QH14
- Decree 13/2023/ND-CP on Personal Data Protection
- Circular 47/2020/TT-BTTTT on personal data protection in telecommunications and internet
- Enterprise Law and related commercial regulations
We register our data processing activities with the relevant Vietnamese authorities as required and maintain documentation demonstrating compliance.
Questions About Your Privacy?
We'd rather you ask than wonder. Our team actually reads these emails and calls—you'll talk to a real person who can help.
If you're not satisfied with our response, you have the right to lodge a complaint with the Vietnamese Authority of Information Security under the Ministry of Information and Communications.